Here's my conversation with Laura Penny about her book, "Your Call Is Important to Us: The Truth About Bulls**t." Laura sees phoniness everywhere ("a fog of fibs") from voice mail hell to Big Pharma to TV news to, naturally, politics. Until reading Laura's book, I didn't know that American businesses have been outsourcing their call centers not just to India, but also to prisons here in the US -- thus cutting out the middleman in the identity theft problem and having us give our info directly to criminals!
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