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Wednesday, June 21, 2006

Cancelling AOL

Vincent Ferrari just wanted to cancel his AOL account, but ran into a customer service rep who gave him the runaround. Fortunately, Ferrari recorded the whole encounter. He joined me this afternoon to play it and explain what happened afterwards. You won't believe this audio, and the reaction he got -- apparently he's not the only ex-AOL customer who had this problem.

Listen to the conversation here.