Monday, August 07, 2006

Even Death Can't Stop AOL

A few months ago, I had Vincent Ferrari on my KMOX show to talk about the problems he'd had cancelling his father's AOL account (complete with the remarkable audio of one frustrating conversation he had with an AOL customer service rep).

Now comes this story about Maxine Gauthier, whose father died, but AOL kept billing him, and wouldn't stop.