Tuesday, December 04, 2007

Alex Frankel "Punching In"


Alex Frankel worked at the Apple Store, Enterprise Rent-A-Car, The Gap, and Starbucks, as research for his book, "Punching In."

Today on KMOX, we talked about his experiences, and the internal cultures of each of those companies -- from hiring people passionate about the product to calling employees "associates" to the odd questions you have to answer on their job applications.

Listen.