Listen to me on KTRS/St. Louis every Friday, 3-6pm CT

Tuesday, December 04, 2007

Alex Frankel "Punching In"

Alex Frankel worked at the Apple Store, Enterprise Rent-A-Car, The Gap, and Starbucks, as research for his book, "Punching In." Today we talked about his experiences, and the internal cultures of each of those companies -- from hiring people passionate about the product to calling employees "associates" to the odd questions you have to answer on their job applications. Listen.