Yesterday, my wife and I had lunch at PF Chang's. My wife likes the place for its ginger broccoli chicken, but for me it's a little too sterile, too corporate, too Caucasian.
I prefer our neighborhood Chinese restaurant, where the vegetable pot stickers have been the Special Of The Day every day for five years. Where all the employees are Asian and a few even speak English. Where every time I order takeout over the phone I'm told it will be ready in 20 minutes (seriously, make it one order of sesame chicken or a meal for six brigades and it'll always be waiting for you in 20 minutes, with plenty of extra soy sauce packets).
The only thing the two restaurants have in common is the pre-wrapped fortune cookies, where the fortune has been replaced by a never-witty aphorism ("memories are important") and your Lucky Numbers.
At Chang's, blond and perky Ashley The Waitress approached our table, introduced herself and asked, "Are there any allergy or dietary restrictions I should know about?" That's the sort of personal information I'm rarely asked for, outside of the clipboard questionnaire at the doctor's office (right under "have you ever had whooping cough or been bitten by a venomous snake?").
Either Ashley also works part time as a physician's assistant and forgot where she was, or it's another step forward in the Nanny America crusade.
We used to be responsible for this ourselves. If you had an allergy to shellfish, or peanuts, or dairy, or you were a vegetarian, or kept kosher, it was up to you to be careful about the food your ordered. If you had questions about certain items on the menu, the burden was on you to ask about them.
Not anymore. Now, Corporate America is watching out for you or, more likely, they're watching out for their bottom line.
No doubt, someone went to PF Chang's and was served a meal containing a food ingredient they were allergic to. After the customer had a negative reaction, they filed a lawsuit, claiming that the restaurant had been negligent in not disclosing every tidbit of every dish. That willful act and disdain for the customer's personal health regime -- combined with deep pockets -- made the company liable for a nice big settlement.
Ashley's question allows the restaurant to rebut your negligence claim by showing that they care enough to ask right up front, thus putting the ball back in your court, where it belongs.
Since the only thing that restricts my diet is the lack of food in front of me, we enjoyed a normal meal. When we finished, Ashley put our leftovers in to-go boxes at table side ("see, we care so much about you that we don't do this in the ladies room like we used to!"). Then she put those boxes into a bag, folded the top down with Stepford neatness, and turned it so the PF Chang's logo was facing us.
There, printed under the logo, was the perfect bookend notice to Ashley's opening question: "For your safety, please refrigerate as soon as possible." That's a good reminder, because I do have a tendency to leave leftovers in the trunk of my car for two or three weeks before eating them.
Thanks for looking out for me again, Nanny Chang!
Unfortunately, those promised Lucky Numbers did not yield me a big Powerball win, so my attorney is currently planning legal action against the fortune cookie company, its distributor, and PF Chang's China Bistro. We'll have the paperwork ready in about 20 minutes.
Monday, May 12, 2008
Nanny Chang
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11 comments:
I don’t see anything wrong with being asked about “allergy or dietary restrictions”.
While folks may love Asian food, many simply to not know the ingredients/preparation that goes into making it. Many items call for peanuts/peanut butter, or sauces made from the shells of shrimp/lobster though the inclusion of these ingredients is not obvious.
Asking does more then protect them against potential suits; it also saves from wasted food (ie. items sent back because “I didn’t know this had...in it”), and the cost of covering a mis-ordered meal (which many places will do).
Outback Steak House (for example) does the same thing; every time you order a steak, they will explain the level of doneness…just to make sure everyone is on the same page.
In the end is the question really any different then the menus which note items that may contain peanuts, or level of heat/spice?
Been to Chang's in Oklahoma City numerous times and never had that question. Maybe it's just a regional requirement or something put out by the regional manager.
I was asked once before a massage about any medical conditions I may want them to be aware of.
But on your point, Paul, I agree that someone with food allergies has the responsibility to bring it up, not have the server try to protect them.
Also, I find it hard to go back to the Chinese buffet after Chang's, but I still love the mom and pop operations where they serve you at the table.
Speaking of Chinese Food, no doubt you've been to Happy China (Olive and Fee Fee). The buffet there is just one pot sticker short of heaven.
And I couldn't agree more about your assessment of Chang's. Corporate Chinese. Unfortunately, my wife and daughters love the PF.
Paul, I hope things are well with you.
I loved the story on PF Chang's as I'm sure every guy, that is married or in a long term relationship feels about that rat hole place as we do. When your dating all you care about is what happens after the dinner!
I want broken English, bad teeth, sticky packets of soy sauce, chopsticks, those fabulous Oriental hanging lanterns, and that smell that smells like ass.
Keep up the good work, I read you column everyday and wish you were back on the air. Nothing against Mark Reardon, but I miss your show.
For a great look at Chinese restaurants (including PF Changs), read Jennifer 8 Lee's new book The Fortune Cookie Chronicles: Adventures in the World of Chinese Food. You'll see how corporate some of this food is (and where all those fortunes come from).
Oooh, I’m not sure I really want to know! [g]
Years ago, my wife and I went on a walking tour of San Francisco’s Chinatown. The guide, Shirley Fong-Torres (sister of rock writer Ben Fong-Torres) took us to all of these out-of-the-way places that only the locals knew, including a little storefront fortune cookie factory. The women who worked there all had callouses and bandages on their fingers from burning them on the little cookie cookers and then folding them by hand. Still, knowing that human flesh had been seared in the preparation of those after-meal treats didn’t diminish how delicious they were.
BTW, Shirley’s still doing those tours – see wokwiz.com for details.
Paul, Oh to have heard this commentary on the radio. In my mind's eye (ear), while reading, I could hear your inflections and tone of voice that made me laugh out loud, as they did in the past. I read your blog and listen to your podcasts, but it is just not the same as hearing you on the airwaves. With all daily goings on in the nation and the world, I often wonder "how would Paul cover this?" I miss your clever commentary on our life and times. I sure hope you land another gig in St. Louis radioland soon.
Hi Paul,
Great Blog! I laughed for 20 minutes. Just in time for local guy to deliver my Kung Pau Chicken.
We still miss you in DC. The starched shirts at FM 105.9 finally came to their senses and switched from the smooth jazz format to an oldies format. I hope the revised format survives. It was meant to fill a void in the oldies rock format when WBIG switched to Classic Rock and FM 94.7 switched to their Green, save the planet format. It would certainly be swell if you could come back to morning radio in DC and provide needed local color to broadcasting. Presently 105.9 has Don Imus' syndicated off color broadcasts. Good luck in all your endeavors.
Paul, in Ashley's defense, and I think this was mentioned above, it's not a bad idea to have this level of interest in a person's allergies at a restaurant. This was many moons ago, but a buddy and I went to a place off of Olive out in West County, I think it was called Hunan Royal Wok, or something like that, and when he ordered his soup, he asked them if there was any shrimp on the hot-and-sour. The answer was no. This is important because shellfish makes him extremely ill. Anyway, we both get our bowls of hot-and-sour soup, and only after he had eaten about half of his, does he look at the spoon he is about to put in his mouth and there is a small shrimp laying on it. He almost panicked. The good news is he didn't get sick. And we went back many times after that because the food was good, he just went with the egg drop soup from then on.
PS: I really miss hearing you on the radio. Hopefully you will find a new gig soon. Please keep us up to date.
Well, that's simple incompetence. Either the server should have known there was shrimp in that soup, or someone in the kitchen screwed up and let one fall in there.
I love the fact that your friend has gone back there -- if it's the place I'm thinking of, it's called Hunan Empress, and the food is that good.
Funny- at Happy China it's always 15 minutes no matter what. I was actually berated by Mrs. Pa while picking up the traditional Rosh Hashana Chinese Food (as we learned to while living in Chicago) this fall, because we hadn't been in all summer during Bar-B-Q season. Nanny Chang doesn't lovingly yell at you for not coming in for a while. At Happy China, we know our patronage is appreciated and valued.
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