Listen to me on KTRS/St. Louis every Friday, 3-6pm CT

Monday, November 04, 2013

The Power Of Customer Satisfaction


You’ve probably heard of JD Power and Associates, the consumer survey company that Dave Power started in 1968, which revolutionized the auto and customer service industries. Now in his early 80s, Dave and his associates are looking back on the impact of his business in a new book called “POWER: How J.D. Power III Became the Auto Industry’s Adviser, Confessor, and Eyewitness to History,” and he joined me on America Weekend to talk about it. Listen, then click here to subscribe to these podcasts via iTunes!