- dealing with David Koresh and the Branch Davidians at Waco
- how he knew immediately that the Oklahoma City Bombing suspect was domestic, not from the Middle East
- why they re-painted his office when they used it to shoot a scene for "Silence Of The Lambs"
- how we should be doing profiling at airport security based on behavior, not nationality or appearance
Van Zandt's book is "Facing Down Evil: Life On The Edge As An FBI Hostage Negotiator."